سوالات متداول – اورا کازمتیکس

Frequently Asked Questions

Find comprehensive answers regarding product formulas, shade matching, delivery, and returns.

Products & Formulation

Are Aura products safe for sensitive and acne-prone skin?

Yes, all Aura cosmetics are non-comedogenic, paraben-free, and formulated with soothing botanicals suitable for sensitive skin.

Are your products tested on animals?

No, never. Aura Cosmetics is 100% cruelty-free and certified against animal testing.

How do I choose the correct shade?

Each product page includes real skin tone texture swatches and undertone guides.

What are the delivery times for Tehran and other provinces?

Tehran orders are delivered same-day or within 24 hours. Other cities take 2-4 business days via Express Post.

Is free shipping available?

Yes, orders over 1,500,000 Toman in Tehran qualify for complimentary free delivery.

Can I return or exchange cosmetic items?

Due to hygienic standards, cosmetic items can be returned within 7 days if original packaging seals remain fully intact.

تیم پشتیبانی ما با کمال میل پاسخگوی شما عزیزان خواهد بود.