Returns & Exchange Policy
100% authenticity and hygiene guaranteed for all Aura Cosmetics products. Learn about our clear 7-day return and exchange policy.
4-Step Return & Replacement Process
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1. Request Return
Contact our support team within 7 days of delivery with your order ID.
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2. Hygiene Verification
Our team confirms original packaging seals remain intact for health safety.
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3. Free Pickup / Courier
Tehran courier pickup or prepaid nationwide postal return.
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4. Refund or Exchange
Refund is issued to your card or replacement dispatched within 24-48 hours.
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Cosmetic Hygiene & Health Regulations
Due to health and cosmetic safety standards, beauty products, lipsticks, and skincare formulas can only be returned if the manufacturer packaging and hygienic seals remain completely unopened.
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Guaranteed Free Replacement Cases
- Transit damage, cracked bottles, or leakages upon delivery.
- Incorrect product or cosmetic shade delivered.
- Defective pumps or droppers straight out of the box.
Need Help with an Existing Order?
Our dedicated beauty concierge team is here to assist you.
Contact Support